- 401(k)
- 401(k) matching
- Competitive salary
- Profit sharing
About the Role
As our Dispatch Coordinator, you'll be the backbone of our operations, ensuring that our teams are scheduled efficiently and our clients receive top-notch service. If you're organized, customer-focused, and thrive in fast-paced environments, this role could be your perfect fit!
Key Responsibilities
- Coordinate and dispatch restoration teams to client sites, working closely with the management team.
- Update and maintain scheduling software to ensure the right teams are assigned to the right projects.
- Assist project managers as needed to support smooth project execution.
- Monitor after-hours calls to address urgent issues and ensure timely responses.
- Maintain and manage the schedule at all times, ensuring accuracy and efficiency.
- Handle incoming calls, including inquiries, follow-ups, and client communications.
- Perform accurate and detailed data entry to support scheduling and client management.
- Collaborate with various departments to ensure seamless service delivery.
- Maintain strong relationships with clients by providing regular updates on project progress and addressing any concerns promptly.
- Demonstrate quick thinking and problem-solving skills when unexpected issues arise during the scheduling or dispatch process.
- Coordinate with field teams to ensure they have the necessary resources and information before arriving at job sites.
- High school diploma/GED (preferred).
- Minimum of 2 years of experience in customer service or office-related roles.
- Prior dispatch experience is a plus.
- Strong multitasking abilities and keen attention to detail.
- Adaptability in a dynamic environment where priorities can shift quickly.
- Excellent communication skills, both written and verbal, for interacting with clients, team members, and management.
- Effective time management skills to handle multiple tasks efficiently.
- Familiarity with the local area is preferred.
- Proficiency in relevant computer applications.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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